Privacy Policy

I. General information

The confidentiality of your personal data is one of the main concerns of the Ortho Institute, based in 42A Roma Street, Sector 1, Bucharest, as a data controller.

This document has the role of informing you about the processing of your personal data, in the context of using the orthoinstitute.ro website. ( “Site”)

II. Categories of personal data processed

II.1. If you are a customer of the Site, Ortho Institute will process your personal data, such as name and surname, telephone, e-mail address, billing address, delivery address, data on how you use the Site. for example, your behavior / preferences / habits within the Ortho Institute, as well as any other categories of data that you provide directly in the context of creating the user account, in the context of placing an order through the site or in any other resulting from the use of the Site.

If you use your Facebook or Google account to create your user account on the Site, Ortho Institute will process the following public profile data displayed by those applications: username, e-mail address.

If you choose to create a user account only before completing the order for a product available on the Site, your email address will be requested based on which an account will be created automatically. If you do not complete the order, the email address and other data provided will not be stored by the Ortho Institute, and the account created will be deleted automatically.

II.2. If you are a visitor to the Site, Ortho Institute will process your personal data that you provide directly in the context of using the Site, such as the data that you provide in the contact / questions / complaints section, in the extent to which you contact us in this way.

III. Purposes and grounds for processing

III.1. If you are a customer of the Site, Ortho Institute processes your personal data as follows:

  • for the development of the contractual relationship between you and Ortho Institute, respectively for taking over, validating, shipping and invoicing the order placed on the Site, informing you about the status of the order, organizing the return of ordered products, etc.

Rationale: The processing of your data for this purpose is based on the contract concluded between you and Ortho Institute , defined in the Terms and Conditions . The provision of your personal data is necessary for the execution of this contract. The refusal to provide the data may result in the impossibility of carrying out the contractual relations between you and orthoinstitute.ro.

  • for the fulfillment of the legal obligations incumbent on the Ortho Institute in the context of the services provided through the Site, including tax and archiving obligations.

Rationale: The processing of your data for this purpose is necessary on the basis of legal obligations. Providing your data for this purpose is necessary. Refusal to provide data may result in the inability of the Ortho Institute to comply with its legal obligations and therefore in the inability to provide you with services through the Site.

  • for marketing activities, respectively for the transmission, through the means of distance communication (e-mail, sms) of commercial communications regarding the products and services offered by orthoinstitute.ro, through the Site.

Rationale: The processing of your data for this purpose is based on your consent, if you choose to provide it.

You can give your consent to the processing of data for this purpose by checking the appropriate box at the time of account creation, or after account creation, in the My Account Information section. To unsubscribe from receiving such commercial communications you can use the option at the end of each email / sms containing commercial communications. Additionally, you can unsubscribe by accessing the My Account Information section.

Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

  • in order to perform various analyzes, reports on the operation of the Site, the creation of consumer preference profiles, mainly in order to improve the experience offered on the Site.

Rationale: The processing of your data for this purpose is based on the legitimate interest of the Ortho Institute to permanently improve the customer experience on the Site. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

III.2. If you are a visitor to the Site, Ortho Institute processes your personal data as follows:

  • for marketing activities, respectively for the transmission, through the means of distance communication (e-mail, sms), of commercial communications regarding the products and services offered by orthoinstitute.ro, through the Site.

Rationale: The processing of your data for this purpose is based on your consent, if you choose to provide it.

You can express your consent for the processing of data for this purpose by filling in and checking the appropriate box on the newsletter subscription form available on the Site. To unsubscribe from receiving such commercial communications you can use the option at the end of each email / sms containing commercial communications.

Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

  • to resolve complaints, grievances and to monitor traffic and improve your experience on the Site.

Rationale: The processing of your data for this purpose is based on the legitimate interest of the Ortho Institute to ensure the proper functioning of the Site, as well as to permanently improve the experience of visitors to the Site, including by resolving various comments, questions or complaints.

Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

IV. The length of time we process your data

In principle, the Ortho Institute will process your personal data as long as is necessary to achieve the processing purposes mentioned above.

If you are a customer, we will process your data for the duration of the contractual relationship and subsequently in accordance with the legal obligations incumbent on the Ortho Institute (eg in the case of financial-accounting supporting documents for which the retention period provided by law is 10 years from the end of the financial year in which they were drawn up).

If you are a customer and exercise the option to delete your user account by clicking the Delete Account button in the My Account Information section, Ortho Institute will interpret this action as your option to unsubscribe from receiving commercial communications. we keep you informed about the products and services offered through the site. In this regard, if you choose to delete your user account, we will no longer send you such emails and / or text messages. However, we would like to inform you that deleting your account will not automatically have the effect of deleting your personal data. If you no longer wish to have your personal data processed or if you wish to have your data deleted, you can exercise the rights detailed in point VII below.

If you withdraw your consent to the processing of data for marketing purposes, the Ortho Institute will cease the processing of your personal data for this purpose, without affecting the processing carried out by the Ortho Institute on the basis of your consent before its withdrawal.

V. Disclosure of personal data

For the purposes of processing, Ortho Institute may disclose your data to partners, third parties or entities that support Ortho Institute in carrying out the activity through the Site (eg courier companies, IT service providers), or to central public authorities. / local, in the following exemplary cases listed:

  • for the administration of the Site;
  • in situations where this communication would be necessary for the awarding of prizes or other facilities to the persons concerned, obtained as a result of their participation in various promotional campaigns organized by the Ortho Institute through the Site;
  • for maintaining, customizing and improving the Site and the services provided through it;
  • for performing data analysis, testing and research, monitoring usage and activity trends, developing security features and user authentication;
  • for the transmission of commercial marketing communications, under the conditions and limits provided by law;
  • when the disclosure of personal data is provided by law, etc.

VI. Transfer of personal data

Personal data provided to the Ortho Institute may be transferred outside Romania, but only to European Union countries.

ARE YOU COMING. The rights you enjoy

Under the conditions provided for by the legislation on the processing of personal data, as data subjects, you enjoy the following rights:

  • the right to information, respectively the right to receive details regarding the processing activities performed by orthoinstitute.ro, according to those described in this document;
  • the right of access to data, namely the right to obtain confirmation from the Ortho Institute regarding the processing of personal data, as well as details of the processing activities such as how the data are processed, the purpose for which the processing is carried out, recipients or categories of data recipients, etc .;
  • the right to rectification, respectively the right to obtain the correction, without justified delays, by the Ortho Institute of inaccurate / unjustified personal data, as well as the completion of incomplete data; The rectification / completion will be communicated to each recipient to whom the data have been transmitted, unless this proves impossible or involves disproportionate effort.
  • the right to delete data, without undue delay, (“right to be forgotten”), if one of the following reasons applies:
    • they are no longer necessary for the purposes for which they were collected or processed;
    • if the consent is withdrawn and there is no other legal basis for the processing;
    • if the data subject objects to the processing and there are no legitimate reasons prevailing;
    • if personal data have been processed illegally;
    • if personal data must be deleted in order to comply with a legal obligation;
    • personal data have been collected in connection with the provision of information society services under Union or national law under the control of the controller.

It is possible that, following the request for deletion of the data, the Ortho Institute will anonymise this data (thus depriving it of personal character) and continue processing under these conditions for statistical purposes;

  • the right to restrict processing to the extent that:
    • the person disputes the accuracy of the data, for a period that allows us to verify the correctness of the data;
    • the processing is illegal and the data subject opposes the deletion of personal data, instead requesting the restriction of their use;
    • the controller no longer needs personal data for the purpose of processing, but the data subject requests them for the establishment, exercise or defense of a right in court; or
    • the data subject has objected to the processing (other than direct marketing), for the period of time in which it is verified whether the legitimate rights of the controller prevail over those of the data subject.
  • the right to data portability, namely (i) the right to receive personal data in a structured, commonly used and easy-to-read format, and (ii) the right to have such data transmitted by Ortho Institute to another data controller, insofar as the conditions provided by law are met;
  • the right to object – in respect of processing activities may be exercised by submitting a request as indicated below;
    • at any time, for reasons related to the particular situation of the data subject, that the data concerning him be processed in the legitimate interest of the Ortho Institute or in the public interest, unless the Ortho Institute can prove that he has reasons legitimate and compelling reasons justifying the processing and prevailing over the interests, rights and freedoms of data subjects or that the purpose is to establish, exercise or defend a right in court;
    • at any time, free of charge and without any justification, that the data concerning it be processed for the purpose of direct marketing.
  • the right not to be subject to an automatic individual decision, ie the right not to be the subject of a decision taken solely on the basis of automatic processing activities, including the creation of profiles, which produce legal effects concerning the data subject or -a significant measure;
  • the right to address the National Authority for the Processing of Personal Data or the competent courts, to the extent deemed necessary.

For any additional questions regarding the way in which personal data are processed and to exercise your rights mentioned above, please contact the email address: contact@orthoinstitute.ro.

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